Traveling can be a bit overwhelming, especially in busy international airports like Kuala Lumpur International Airport (KLIA). One important aspect of a smooth travel experience is efficiently picking up your KLIA Express ticket. Follow this simple, step-by-step guide to ensure your journey is hassle-free.

​Step 1: Arrival at KLIA

Upon landing at Kuala Lumpur International Airport, clear immigration, collect your luggage (if necessary), and proceed to the arrivals hall. Look for clear signage pointing to the KLIA Express (also known as KLIA Ekspres).

​Step 2: Locate KLIA Express Ticket Counters and Machines

The KLIA Express ticket counters and kiosks are conveniently located at Level 1 of the main terminal building. Clear signage marked 'KLIA Ekspres' will guide you.

Step 3: Choose Your Preferred Ticketing Method

At the KLIA Express station, you have two primary options:

• Automated Ticket Machines: Ideal for quick, self-service transactions.
• Ticket Counters: Staffed counters, recommended if you have specific queries or prefer personal assistance.

Step 4: Using the Automated Ticket Machines

If you opt for a self-service kiosk:

• Touch the screen to start.
• Choose your preferred language (English, Bahasa Melayu, etc.).
• Select your destination (KL Sentral or other stops).
• Select ticket type (one-way, return, adult, child).
• Make the payment using cash, credit/debit cards, or e-wallet.
• Collect your printed ticket and receipt

Step 5: Using Ticket Counters

For personalized assistance:

• Queue at the designated counter.
• Inform the attendant about your destination and ticket preference.
• Pay with cash, card, or e-wallet.
• Collect your ticket and receipt from the counter attendant.

Step 6: Boarding the KLIA Express

• With your ticket ready, proceed through the entry gates.
• Scan your ticket at the automated gates to enter the platform area.
• Ensure you keep your ticket handy until the end of your journey, as it might be checked during the ride.

​Useful Tips for a Smooth Experience

• Purchase tickets online beforehand to save time. Tickets purchased online can be scanned directly at the gates using your smartphone.
• Check train schedules online to avoid waiting, as trains depart every 15-20 minutes.
• Remember to retain your ticket throughout your journey.